Customer Database Profile

What is the RSC Customer
Database Profile?
Customer Database Profile enables Relay South Carolina to automatically identify (brand) an incoming call before it is transmitted to the relay operator as a TTY, Voice, VCO, HCO, STS, Spanish or ASCII call. The Customer Database Profile contains information such as:

Customer's long distance carrier and preferred billing method
Out-dial restrictions
(i.e., Long Distance Calls, International, 900, Operator Assistance, & Directory Assistance)
List of frequently dialed numbers, emergency numbers, and blocked numbers
Answer type (i.e., TTY, Voice, VCO, HCO, & ASCII)
Language type (i.e., English, ASL, Spanish)
Preferred service type (i.e., voice carryover with privacy)

Your information in the Customer Profile will be strictly confidential and will not be distributed to the public.

It is highly recommended that you use the database only with your home phone line OR a private business line without having to dial "9" first. The database may not work properly on business lines (i.e., dial “9” line), because the number you are calling from is not always the same number that Relay Center receives.

Remember these restrictions are only calls placed through the RSC. They will not apply to direct dialed calls, (i.e. TTY to TTY calls).