7-1-1 is a telephone relay number that connects standard (voice) telelphone users with deaf, hard-of-hearing, deaf-blind and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 7-1-1 to connect with Relay South Carolina. This allows easier access, particularly for less experienced relay users such as businesses or friends and family of TTY users.
7-1-1 is NOT an emergency number and should not be confused with 9-1-1.
HOWEVER , if you use a TTY and cannot obtain emergency services on 9-1-1 , you may call 7-1-1 and tell the Communication Assistant you have an emergency situation. The operator will then voice your emergency to the South Carolina State Police.
All states now have 7-1-1 . There is no fee for using 7-1-1 service.
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Note:
If you have problems with 7-1-1 when calling through your switchboard (which usually is a PBX telephone system), you will need to contact your PBX administrator to have the system reconfigured in order to allow 7-1-1 out dial. Information on how to set up and/or reconfigure your PBX systems(s) can be obtained from your PBX administrator and/or vendor.
If you are not on a PBX telephone system, and you cannot access Relay South Carolina when dialing 7-1-1, call a customer service representative at your local telephone company. It is possible that your local telephone company may not have 7-1-1 out dial set up.
PBX telephone systems are usually available at hotels, businesses, agencies, offices, etc. with extension numbers. And most often, a way around this issue is to dial the full 11-digit toll free number.
If you have experienced with some difficulty in dialing 7-1-1, contact Relay South Carolina Account Manager, Missy Whatmough McManus