TTY Users 

Voice Callers

VCO Users 

STS Users 

HCO Users 

Spanish Callers 

CapTel Users

Internet-Based

Other Features

CAPTIONED TELEPHONE

coming soon

One-Line: 711 or 877-243-2823
Two-Line: Call directly to CapTel user's phone number
  • When the phone rings, do you feel stressed? 

  • Are you worried that you won’t understand the person calling you?

  • Do you look around to see if someone else can answer the phone?

 

Well, worry no more!
 

Captioned Telephone Service allows you to answer your calls with confidence. You can relax and enjoy your conversations again! With your CapTel, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. Captioned Telephone Services allow you to LISTEN and READ captions of everything your caller says during your phone conversations. Don't miss another word!

WHAT IS CAPTEL?

 

CapTel® is short for captioned telephone. A person with hearing loss places a call in the same way as dialing a traditional phone. CapTel uses voice-recognition technology to display verbatim captions of the other party's conversation on the telephone’s screen, allowing the person with hearing loss to hear and read all comments.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
HOW TO GET A CAPTEL PHONE

 

South Carolina residents may qualify to receive a CapTel 840 phone FREE of charge through the South Carolina Telecommunications Equipment Distribution Program (SC TEDP), which provides free equipment to people who have difficulty hearing over the phone. To find out more about the equipment program, click here to download an application form (PDF).

 

You may go to the SC TEDP website for more information at scedp.sc.gov/products.

 

Or contact them at 1-877-225-8337.

 

If you are not qualified to get a free CapTel, you can purchase at a specially-reduced price directly through WCI. 

Click here to order.

24-HOUR-A-DAY CUSTOMER SUPPORT AVAILABLE
  • Customer Service:
    1-888-269-7477 (24 hours)

 

  • En español: ( 8 AM to 12 midnight EST) 
    1-866-670-9134

 

  • Fax:
    1-608-204-6167

 

 
VIDEO: Captioned Telephone  (click to play)

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