One-Line: 711 or 877-243-2823
Two-Line: Call directly to CapTel user's phone number
When the phone rings, do you feel stressed?
Are you worried that you won’t understand the person calling you?
Do you look around to see if someone else can answer the phone?
Well, worry no more!
Captioned Telephone Service allows you to answer your calls with confidence. You can relax and enjoy your conversations again! With your CapTel, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. Captioned Telephone Services allow you to LISTEN and READ captions of everything your caller says during your phone conversations. Don't miss another word!
WHAT IS CAPTEL?
CapTel® is short for captioned telephone. A person with hearing loss places a call in the same way as dialing a traditional phone. CapTel uses voice-recognition technology to display verbatim captions of the other party's conversation on the telephone’s screen, allowing the person with hearing loss to hear and read all comments.
Do you need more information, or have a question or suggestion about our relay service? Let us know!
HOW TO GET A CAPTEL PHONE
South Carolina residents may qualify to receive a CapTel 840 phone at no charge through the South Carolina Telecommunications Equipment Distribution Program (SC TEDP), which provides free equipment to people who have difficulty hearing over the phone. To find out more about the equipment program, click here to download an application form (PDF).
You may go to the SC TEDP website for more information at scedp.sc.gov/products.
Or contact them at 1-877-225-8337.
If you are not qualified to get a free CapTel, you can purchase at a specially-reduced price directly through WCI.
24-HOUR-A-DAY CUSTOMER SUPPORT AVAILABLE
1-888-269-7477 (24 hours)
En español: ( 8 AM to 12 midnight EST)