A Relay South Carolina Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences


The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.


If you have questions or need assistance,

contact Relay South Carolina Relay Customer Service:


  • 1-800-676-3777 (TTY/Voice)

  • 1-800-676-4290 (Spanish - TTY/Voz)

  • 1-866-878-1989 (Speech-disabled)

  • (Email)


Below are three ways of obtaining and filling out your Customer Profile form:

Customer Profile Online

You can fill out the form online. 

Print Customer Profile Form PDF

Click to download the Customer Profile form.

Contact Customer Service

You can set up your Customer Database Profile by contacting Relay South Carolina Customer Service at 1-800-676-3777.

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

After you finish filling out the form, please mail it to:

Relay South Carolina Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.