711 or 877-735-7277
Do you need more information, or have a question or suggestion about our relay service? Let us know!
Specially trained Relay Operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. Relay South Carolina's unparalleled equipment and exceptional Speech to Speech (STS) operator training ensure that speech-disabled users will be heard and understood. There may be instances when an STS user will be asked to repeat his/her message to ensure that it is relayed correctly. As an added benefit, Relay South Carolina can permanently establish your call type as Speech-to-Speech.
ENHANCED STS SERVICE
This new feature makes call set-up easier for STS users.
MY EMAIL SET UP
In order to speed up the set-up of the call, Relay South Carolina now offers My Email Set Up. Now the STS user can e-mail call instructions or information 2 to 24 hours prior to the call. This can include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier for you to complete the call.
DEDICATED CUSTOMER SUPPORT FOR STS USERS
The customer support representative will assist the STS user with:
basic information about STS
filling out customer profiles
other features designed to support STS users and their callers.
The customer support open 24 hours a day, 7 days a week.
A Relay South Carolina Customer Profile stores an individual relay user's call preferences, expediting call processing such as:
Frequently dialed numbers
Many other preferences
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.